Privacy Policy

Effective Date: June 28, 2025

This Privacy Policy explains how Kyuudai Co., Ltd., operating under the brand name 12SSL ("we," "us," or "our"), collects, uses, shares, and protects your information when you use our website and services. We are committed to handling personal information with care and transparency.

1. Information We Collect

To provide our services, we may collect the following information.

Information You Provide Directly

• Account registration: name, email address, company name, physical address, and phone number.
• SSL certificate issuance: domain names, organizational details where applicable, and administrative or technical contact information.
• Payment information: billing information required to process transactions through third-party payment processors such as Stripe and PayPal. We do not store sensitive payment card details on our servers.
• Communications: information you provide when contacting us for support, inquiries, or feedback.

Information Collected Automatically

• Usage data: IP address, browser type, device information, pages visited, and time spent on the website.
• Cookies and tracking technologies: cookies and similar technologies used to improve your experience, analyze website traffic, and personalize content.

2. How We Use Your Information

We use collected information to:

• Provide and fulfill SSL certificate services, including identity or domain ownership verification, certificate issuance, renewals, and reissues.
• Respond to support requests, technical questions, refund requests, and cancellation requests.
• Improve website functionality, user experience, and service reliability.
• Send service notifications, updates, renewal reminders, and important security alerts.
• Protect our services and users from fraud, unauthorized access, and other security threats.
• Comply with applicable laws, regulations, and Certificate Authority requirements.

3. How We Share Your Information

We may share information in the following situations:

• Certificate Authorities: We share necessary customer information with trusted Certificate Authority partners, including Sectigo, for certificate verification and issuance. This may include domain names, organizational details where applicable, and administrative or technical contact information.
• Payment processors: We share necessary transaction data with secure payment processors such as Stripe and PayPal.
• Service providers: We may share information with providers that support hosting, analytics, customer support, or other operational services.
• Legal reasons: We may disclose information when required by law, court order, governmental regulation, or when necessary to protect rights, property, or safety.
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

For details about Sectigo's handling of data, please refer to Sectigo's Privacy Policy.

4. Data Security

We use appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. We use secure servers and encryption technologies such as SSL to protect data transmission.

No method of transmission over the Internet or electronic storage is completely secure, but we work to protect customer data responsibly.

5. Your Rights and Choices

You may have rights regarding your personal information, including:

• Access and correction: You can access and update much of your information through your Member Center account. Contact us if you need assistance.
• Deletion: You may request deletion of personal data, subject to legal, contractual, or certificate logging requirements.
• Marketing opt-out: You may opt out of promotional emails by following the unsubscribe instructions in those emails.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Material changes will be posted on the website with a revised effective date.

7. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Live Chat: click the chat button at the bottom-right of the page.
• Phone: +81 6 7878 5607
• Email: support@12ssl.com